Common Questions
Frequently Asked Questions
Everything you need to know about our security packages, TV mounting, installation process, and monitoring options.
Which security package is right for me?
Choose from Basic, Smart Home Essentials, or Complete Protection depending on your coverage needs. Our team will recommend the best fit during your free on-site consultation.
Do I have to sign a long-term contract?
No contracts required. You own your equipment outright and can choose flexible month-to-month monitoring with no lock-in commitments.
How quickly can you install?
We offer same-day and next-day service across the Kitchener-Waterloo region. Contact us and we'll find the earliest available slot that works for you.
What payment methods do you accept?
We accept cash, credit card, debit, and e-Transfer for both one-time installations and monthly monitoring plans.
Are your systems ULC-Certified?
Yes. We are fully ULC-Certified and NDAA-Compliant, meeting the highest Canadian standards for security monitoring and equipment quality.
Can I customize my security system?
Absolutely. Mix and match cameras, door/window sensors, smart locks, access control, fire/flood detection, and monitoring tiers to build exactly what you need.
Do you offer TV mounting services?
Yes! Professional TV wall mounting starting at $89.99. We handle all TV sizes, Samsung Frame installs, over-fireplace MantelMount systems, and full wire concealment.
What areas do you serve?
We serve Kitchener, Waterloo, Cambridge, Guelph, Brantford, Hamilton, Milton, Mississauga, and surrounding Ontario communities.
Do you handle large commercial facilities?
Yes. We provide security integration for retail stores, office buildings, warehouses, medical facilities, schools, multi-tenant buildings, and large commercial campuses.
What if I need ongoing support?
Our support team is available via phone, email, and WhatsApp to assist with system setup, troubleshooting, upgrades, and preventative maintenance.