Security System Repairs, Upgrades & Maintenance
Cameras offline, a recorder that stopped recording, an alarm beeping, a door reader that won't read? We troubleshoot, repair, replace and upgrade existing security systems for homes and businesses, and keep them healthy with scheduled maintenance visits.
What we repair and service
We work on the systems most homes and businesses already have, including equipment we did not install. When a system is beyond repair, we explain why and give you replacement options.
Cameras & recorders
- Cameras offline, no video, blurry or dark pictures
- Night vision, motion and detection problems
- NVR or DVR not recording, full, beeping or showing errors
- Replacing failed cameras or recorders
Remote viewing & apps
- Can't see cameras on your phone
- Notifications stopped working
- New phone, lost password or account problems
- Setting up remote viewing for the first time
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Alarm & intrusion
- Trouble beeps, keypad errors and false alarms
- Dead panels, low batteries, failed sensors
- Siren and communication problems
- Adding sensors to an existing system
Access control & intercom
- Doors that won't lock or unlock
- Readers, keypads or credentials not working
- Replacing controllers and readers
- Video intercoms with no picture, sound or door release
Upgrades
Older systems can often be modernized without starting over. Typical upgrades we quote:
- Analog (DVR) to HD: reuse existing coax cabling with HD-over-coax cameras, or move to network (IP) cameras.
- Recorder replacement: more storage, longer recording, better playback and remote access.
- Camera upgrades: higher resolution, better night vision, and people and vehicle detection.
- Alarm upgrades: app arming and alerts, and fire, CO or flood sensors where your panel supports them.
- Access control: adding doors, or moving from keys to cards, fobs or mobile credentials.
Maintenance visits
A scheduled check catches problems before you need footage. A visit can include:
- Camera inspection, cleaning and view checks
- Recorder health, storage and recording-schedule checks
- Network and remote-access checks
- Alarm testing and access control inspection
- Firmware and software review
How a service request works
- Tell us what's happening. Use the request form and choose Repair or Fix Something, Upgrade or Maintenance. "Not sure" is always an option.
- We review it. Some problems, such as app and remote-viewing issues, can be handled on a remote support call. Others need a technician on site.
- We confirm a visit and a price before any work starts.
- We fix, test and walk you through it. Repair and service work is covered by our 30-day repair and service warranty.
Where we work
Homes and businesses in Kitchener, Waterloo, Cambridge, Guelph and Brantford. Outside these areas? Ask, and we will tell you whether we can help.
Common questions
Do you repair systems another company installed?
Yes. We regularly work on cameras, recorders, alarms and access control we did not install. Knowing the brand helps, but it is not required.
I don't know what kind of system I have. Is that a problem?
No. The request form walks you through simple questions, such as whether there is a recorder box and what kind of cable goes to the cameras. A photo of the equipment helps too.
Can you upgrade without replacing everything?
Often, yes. Existing cabling, mounts and some equipment can usually be reused. We will tell you what can stay and what needs to change.
Is repair work covered by a warranty?
Repair and service work comes with a 30-day repair and service warranty. Equipment we supply carries a warranty of 1 to 3 years, depending on the product. The exact terms are in your service agreement.
Describe the problem and we'll contact you to confirm next steps.